Meatshare cancellation and refund policy
Effective Date: June 22, 2026
Order Statuses
- Pending
- Confirmed
- Processing
- Processed
- Delivering
- Delivered
1. Pending
Customer may cancel.
Refund:
Full refund less payment processing fees where applicable.
2. Confirmed
Customer may request cancellation.
Refund may be granted where:
- MeatShare can successfully reallocate the livestock share.
- Administration fees may apply.
- Payment processing fees are non-refundable.
3. Processing
NO CANCELLATIONS OR REFUNDS
Processing begins when livestock has been transported to the abattoir and committed to processing.
Once order status changes to Processing, refunds and cancellations are no longer available.
4. Processed
No cancellation.
No refund.
Exceptions:
- Incorrect order supplied.
- Food safety issue.
- Australian Consumer Law rights apply.
5. Delivering
No cancellation.
No refund.
Exceptions:
Australian Consumer Law rights apply.
6. Delivered
Refunds only where required by Australian Consumer Law.
Solo Share Orders
If a Solo Share has not reached required participation:
MeatShare may:
- Continue advertising
- Merge compatible orders
- Offer alternative livestock
- Cancel and refund participants
Once the order enters Processing, standard cancellation rules apply.
Share With Friends Orders
Orders proceed only when required participants have paid.
MeatShare may:
- Replace unpaid participants
- Reallocate shares
- Cancel incomplete shared orders
Once the order enters Processing, no refunds or cancellations are available.
Weight Variance
Livestock weights are estimates.
Variations in:
- Live weight
- Carcass weight
- Take-home weight
are normal and do not qualify for refunds.
Australian Consumer Law
Nothing in this policy excludes customer rights under Australian Consumer Law.
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